Privacy and Security
Privacy Policy
Tesco Stores Limited trading as Tesco Telecoms is a company registered in England and Wales, whose registered office is at Tesco House, Cheshunt, Waltham Cross, Hertfordshire, EN8 9SL. Company Registration No. 519500.
Tesco Telecoms is committed to protecting your privacy. This Privacy Policy explains how all personal information collected via the tescocontractmobilephones.com website ('Tesco Contract Phones Site') is used.
Information collected on the Tesco Contract Phones website
Tesco Telecoms collects the details provided by you when you register and make purchases on the Tesco Contract Phones Site such as name, address, telephone number, email and Clubcard number together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from it. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Use of your information and your preferences
We will use your information to:
- fulfil your orders and manage the Tesco Contract Phones Site
- understand our customers' shopping habits to improve our service
- unless you indicate otherwise, contact you with offers and information about products and services of interest to you and your family. We may contact you by post, email, telephone or fax for these purposes.
Disclosures of your information
As part of the registration process, you will be allowed to tailor our commercial communications to your preferences. If you do not want to receive commercial communications from us, please select your choices by using the boxes available. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
We like to hear your views to help us improve our service. From time to time, we may contact you for customer research purposes. Again, if you do not want to be contacted for these purposes, please make your choice as part of the registration process.
Disclosures of your information
We will pass your information (collected via the registration process) to your chosen network provider so that they can provide the services to you. We are not responsible for, and have no control over, the use of your information by the network provider or any other third parties. The use of your personal information by the network provider will be governed by their privacy policy and we suggest that you read their policy carefully.
We do not obtain any information from the network provider about your use of their services and we do not pass any information about you to the provider other than the registration information which the provider requires in order to provide the services.
Your information may be passed to and used by all Tesco companies. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad (including the company that sends you the handset on our behalf). We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Access to Clubcard Information
If you have a Clubcard, we will access information recorded through the use of your Clubcard to help us improve our service to you and to make our communications more relevant.
Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables
the server to collect information from the browser. You can find out more about the way cookies
work on http://www.cookiecentral.com. Tesco uses cookies for a number of purposes, for instance
to enable us to simplify the logging on process for registered users, to help ensure the security
and authenticity of registered users, to provide the mechanisms for online shopping and to enable
traffic monitoring.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a Tesco.com advertisement on another site that links to Tesco.com will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Tesco services you can use.
Access rights
You have a right to access the personal data that is held about you. To obtain a copy of the personal information Tesco holds about you, please write to us at the following address: Privacy Officer, Corporate Secretariat, Tesco Stores Limited, Tesco House, Delamare Road, Cheshunt, Waltham Cross, Hertfordshire EN8 9SL enclosing your postal details and a cheque for £10 payable to Tesco Stores Limited Access Right.
Related Guides