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How do I choose a mobile? 

You can see the full range of mobiles by clicking on the individual manufacturer or network links in the right hand side of the screen. Or you can narrow your search using the search box at the top of the screen thus allowing you to display all mobiles matching the search criteria you've entered so you can easily compare. If you want to know more about one phone click on the info button to see a full description with details of features, plus a larger picture. If you then want to compare this phone to another, click on the compare link and you can add additional phones which will be displayed next to each other for easy comparison.

How will I know if the mobile is in stock? 

If the item you want is temporarily out of stock we will display a notice, and you can ask to be notified by email when it is back in stock.

How do I add a mobile or accessory to my basket? 

Once you have decided which phone or accessory you'd like, click on the 'sign up now' link. The next screen you will see is a summary of your shopping basket.

Can I check and change what I've got in my basket? 

Click the 'View Basket' link at the top right of the screen. The next screen you will see is a summary of your shopping basket together with the quantities and price. You can review the details of anything in your basket by clicking on it at anytime. If you need to delete anything from your shopping basket just click on the "remove" link.

Are my payment details secure? 

Any shopping you do via tescocontractmobilephones.com is completely safe and private. We have Secure Server Software that encrypts your credit or debit card information to ensure your information is kept secure throughout the transactions.

How do I complete my order? 

Once you are happy with what's in the basket, payment details and address have been entered. Click on the 'submit order' link to confirm your order. You will receive an order acknowledgement email to let you know that we have received your order.

Can I get my Staff discount online? 

Unfortunately the tescocontractmobilephones.com website cannot currently process Tesco staff discounts online.

If I'm having problems with my mobile what do I do? 

In the 'Help' and 'FAQ's' sections you will find questions and answers to the most frequent problems. If you can't find the answer you are looking for you should contact your handset manufacturer or network provider.

Technical information 

To shop at tescocontractmobilephones.com you will need the following web browser: Internet Explorer, Firefox.

User Configuration 

To view our site optimally, you will need the following equipment: 1024 x 768 monitor display (17" monitor). You will need your browser's JavaScript and cookies enabled.

You can still view the site with previous browser versions although you may not be able to see all features. If you have a smaller screen, you may not be able to see the right hand side of the site. Using 'full screen' may help.

Contact us 

Please see the Contact Us section for details of how to contact us.

Useful information 

Mobile phones and health: guidance from the Department of Health.

Is this contract right for me 

Please see the is this contract right for me section for details of is this contract is right for me.


 
 
 
 
 
The Small Print...
 
† Deals apply when you sign up for a minimum month contract. Clubcard point offers are awarded after you have paid your third monthly bill. Cashback and gifts are only available on certain contracts. Proof of signature and address is required. Must be redeemed within 90 days. Certain gifts and mobile phone combinations only available on specific network tariffs. Cashback and gift terms and conditions apply. See FAQs.Network terms and conditions apply.
 
 
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